PRIVACY POLICY | Spark Homes

Effective Date: September 2023

This Privacy Policy describes how we collects, uses, shares, and protects the personal information of our customers, website visitors, and other individuals with whom we interact. By using our services or accessing our website, you agree to the terms outlined in this policy.

Information We Collect:

Personal Information: We may collect personal information such as your name, address, contact details, identification documents, financial information, and other relevant data necessary for providing our services.
Website Usage Information: When you visit our website, we may collect non-personal information, including your IP address, browser type, operating system, and pages viewed, to improve our website and user experience.

How We Use Your Information:
Providing Services: We use your personal information to facilitate property search and lettings processes, manage tenancy agreements, and handle related inquiries and communications.
Marketing Communications: With your consent, we may use your contact information to send you promotional materials and updates about our services. You can opt-out of receiving such communications at any time.
Legal and Compliance: We may use your information to comply with legal obligations, resolve disputes, enforce agreements, and protect our rights and the rights of others.

Sharing Your Information:
Service Providers: We may share your information with third-party service providers who assist us in delivering our services, such as property maintenance companies, reference checking agencies, deposit protection schemes or payment processors.
In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.

Business Transfers: If we undergo a merger, acquisition, or other business transaction, your information may be transferred as part of the assets.
Legal Requirements: We may disclose your information when required by law or to protect our rights and safety, as well as the rights and safety of others.

Your Rights and Choices:
Access and Correction: You have the right to access, right to erase and correct your personal information held by us. Please contact us if you need to make any changes.
Data Retention: We will retain your personal information for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
Security: We employ reasonable security measures to protect your personal information from unauthorized access, disclosure, or alteration. However, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure.
Third-Party Links: Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before providing any personal information.
Changes to This Privacy Policy: We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes through our website or other communication methods.
Contact Us: If you have any questions, concerns, or requests regarding this Privacy Policy or the use of your personal information, please contact us through the “contact us” section of this website.
We hope that we will be able to answer to your enquiry or concerns that you have. You have the right at any time to raise your concern with the Information Commissioner’s Office at: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF